It is important to note that no one justifies because they are stupid or mean. They are simply adopting the best approach they can conceive, based on their life experience. Neither justification nor problem solving are intrinsically good or bad. In fact, they are really the same process, the only difference being how things ultimately turn out. With the value of hindsight we can judge if the decisions made and actions taken were appropriate, but we cannot judge this as the effort is happening since none of us can see the future. So, no character or person can be certain whether their approach to an inequity will resolve it, not effect it, exacerbate it, or create another inequity somewhere else that might be even more disturbing. All any of us can do – all any of us EVER do is to make the decisions and take the actions our experience dictates as the best options toward resolving our inequities.
From the Dramatica Theory Book